Unified Communications as a Service (UCaaS) integrates all of your communications channels - voice, video, email, and instant messaging - into one cloud-based model. Rather than paying separate vendors for each of these services, you pay one single vendor an affordable monthly fee.
This has major operational benefits for multi-site banks. Here are the advantages this offers.
If the past 12 months have proved anything, it's that your bank needs the ability to react to current events quickly and decisively.
Generally, forcing in-person meetings onto a multi-site operation is laborious and expensive. You'll also need to take into account any additional expenses you're contractually obliged to offer traveling employees.
Uniting all of your communications via a UCaaS approach allows you to reach your team instantaneously, regardless of whether your workforce is spread across different offices or remote working locations. You can also offer your employees the flexibility of instant messaging or video conferencing without having to negotiate complex integrations between multiple setups.
In the US, the recently-passed Ray Baum's Act requires multi-line telephone systems (MLTS) to automatically submit 'dispatchable location' when an E-911 call is made. This will include room, suite, or floor number as well as a verified street address.
This law is already in effect for desktop phones, but nomadic VOIP services that include mobile devices like smartphones, tablets, and desktops will also need to be in compliance by January 2022.
Using a UCaaS provider cuts down the work and ensures that all of your communications devices are Ray Baum's Act compliant over all of your different sites.
Traditional communications infrastructure - desk-based telephone systems and the servers you need to run them - are a sunk cost that's difficult to scale.
This might not be a problem if you experienced the same amount of demand year-round, and you never wanted to expand. But banks need to grow, and customer interaction volume tends to peak around certain times of year (Christmas or Summer Break, for example).
Using the 'as a service part of a UCaaS' offering, multi-site banks can quickly scale their external communications bandwidth with additional flexibility. You don't need to maintain excess server space when you don't need to, and you don't need to worry about which of your sites' communications to scale - as UCaas is cloud-based.
At Net2Phone, we provide a full UCaaS offering with video conferencing, VoIP, and a cloud PBX that you can adapt directly to meet your bank's needs.
Get in touch today to see how we can help you unify, simplify and expand your communications.
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"Uniting all of your communications via a UCaaS approach allows you to reach each other instantaneously, regardless of whether your workforce is spread across different offices or remote working locations." - Denise Quote
Find out how your multi-site bank can benefit from a UCaaS system.
Make cost-effective choices and unite your team with a Unified Communications platform that keeps your business running from anywhere.