Billing Manager

Responsibilities:

• Reconciles billing accounts 
• Processing bills
• Resolving customer’s billing issues
• Maintain the billing system by entering and updating customer accounts, new product definitions, and refining processes with system engineers.
• Maintain and manage a ticketing system to answer customer/tech questions and ensure all billing issues are addressed.
• Verifies bill processing and accounts by preparing audit schedules.
• Conduct an Audit after every order completes to verify bill accuracy.
• Resolve and/or escalate bill content problems and process adjustments.
• Serves customers by evaluating customer disputes regarding charges; providing explanations.
• Prepares billing reports by collecting, analyzing, and summarizing data and trends.
• Review open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Set up customer meetings to discuss their accounts and assist with resolving any issues.

Location