CRIC Argentina Conference

Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and business intelligence (BI) players and solutions in the country and the region.

During the event, the visitors to the CRIC in Buenos Aires, Argentina, were able to attend different sessions, along with hearing from a panel of experts which included Marcos Laplacette, net2phone's Sales Director for Argentina and Chile. Marcos, along with the other panel members talked about the importance of omnichannel interactions and how artificial intelligence can be applied to enhance the customer experience.

We asked Marcos for some of his key takeaways from participating in these sessions. "CX-related events are a great opportunity to share trends and have discussions with the main players in the customer experience space." he shares. "I was honored to share a panel with industry colleagues and experts to talk about the digital transformation and emergence of artificial intelligence into the overall customer experience."

Kevin Lerke, net2phone’s Director of Marketing for Latin America added: "It is always a pleasure to listen to the latest trends from experts, as we were able to do in the solutions panel. Marcos, together with the other great speakers in the industry, discussed the current trend of Artificial Intelligence, how it applies to customer experience including how it is used today, and things we can look forward to in the future of this emerging technology.”

“The region's biggest consumer-focused companies shared their challenges of being present across multiple channels and how they have solved them with the help of solutions designed for contact centers.” says Kevin, with Marcos adding “These events are a great opportunity to share and talk with other companies, sharing trends and success stories related to the customer experience."

Marcos went on to say “Our solution for Contact Centers, uContact, improves the customer experience in the channel of their choice, and increases the quality of interactions with customers, at the same time that it strengthens the work teams”

Those who came to our booth were able to see a live demo and learn about our CX solution, uContact. 

uContact is a truly omnichannel & cloud Contact Center solution which helps businesses around the world to comprehensively manage all of the voice and digital interactions received through various channels on a single screen while using elements of AI to complement the overall customer experience.

Want to learn more about the future of customer experience? Click here to speak to one of our experts.