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Business Communication Solutions
UNITE
All-in-one unified communications for your business
  • Voice Make and receive calls from anywhere.
  • Video Secure, seamless video conferencing.
  • Messaging Chat, text, and SMS built for business.
Customer Engagement Solutions
uContact
Omnichannel contact center platform for enterprises.
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      net2phone Cloud Communication Platforms Retail Phone Systems For Superior Service

      Update to a modern retail business phone system to meet customer expectations, scale with changing market demands, and remain competitive through it all.

      Get Started See Plans & Pricing

      Leading Retail Organizations Trust net2phone

      Give 5 star customer service Turn every interaction into delight with omnichannel support, chatbots, and a suite of advanced support tools.
      Easily scale in growth and peak seasons Handle the holiday rush or business growth with platforms that expand with your needs at any time.
      Cut your communication costs Eliminate traditional phone setup and on-site maintenance expenses with cost-effective cloud systems.

      UNITE: Business Communication Solutions Keep Customers, Storefronts, and HQ Connected, Always.

      Staff Collaboration Made Easy
      From sales floor updates to stockroom checks, call, message, or video conference from a single platform–on any device.

      Connect Customers To The Right Department
      When customers call for information or updates, call routing instantly directs them to the right person or department, for quick and accurate answers.

      Instant Communication With Storefronts
      Whether a broken register or stock shortage, instantly alert and get support from other storefronts or HQ using extensions that link all locations.

       Discover UNITE
      retail-1-1

      uContact: Customer Engagement Solutions Turn Every Interaction Into a Loyalty-Building Moment

      Meet Them On Their Favorite Channels
      Let your customers reach out via phone, chat, social media, or email, and seamlessly manage every inquiry from a single pane of glass.

      Offer Tailored and Personalized Service
      By integrating your CRM, personalize and make tailored recommendations to each customer based on their previous interactions, history, and preferences.

      Effectively Manage Call Volumes During Peak Times
      When call volumes spike, IVR, intelligent routing, chatbots, and other features ensure that you can give every customer the attention they need without delay.

       Discover uContact
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      Add On: net2phone Ai Exceptional Customer Experience Powered by AI

      .Add the powerful capabilities of net2phone AI to your business communication or customer engagement solution for the next level of customer experience.

      Uncover and Respond To Your Customers’ True Emotions
      Transform potential issues into positive interactions with AI-driven sentiment analysis that captures your caller's moods so agents can respond more effectively.

      Slash Interaction Times With Done For You Tasks
      Reduce call handle times with auto-generated follow-up emails, call summaries, and coaching notes. CRM integration ensures smooth and informed interactions.

      Turn Interaction Data into Strategic CX Improvements
      Advanced call analytics highlight patterns like frequent overtalk or a low talk ratio. With these insights, adjust staff training to create a better customer experience.

       Learn more about net2phone AI
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      Swoop Features

      Powerful Features To Boost Efficiency and Service

      Unite: Business Communication Solutions
      uContact: Customer Engagement Solutions

      Auto Attendant

      Automatically direct callers to the right place.

      Reporting and Analytics

      Gain insights to optimize communication.

      Video Conferencing

      Connect with your team for seamless collaboration.

      Ring Groups

      Ensure no call goes unanswered with team routing.

      Answering Rules

      Customize call handling for peak efficiency.

      Custom Music on Hold

      Enhance caller experience with branded hold music.

      Local Numbers

      Establish a local presence in multiple areas.

      Call Recording

      Capture and review calls for quality and training.

      Unified Inbox

      Manage all customer interactions from one place.

      Easy Reporting

      Quickly access insights to improve customer service.

      CRM Integrations

      Seamlessly connect with your existing customer databases.

      Agent Management Tools

      Optimize staff performance with supervisory tools.

      Workflow Builder

      Easily customize workflows with drag-and-drop functionality.

      Form Designer

      Create and deploy customer forms with ease.
      Turn Data Into Smarter Retail Communication Dive deep into your real-time and historical interaction data. Gain a deeper understanding of your customer behaviors and staff performance across all channels. Use these insights to tailor every customer touchpoint, enhance store efficiency, and streamline your communication strategies.
      Discover Analytics and Reports
      The Information Your Team Needs, at Their Fingertips No more juggling between systems. Integrate net2phone systems with your CRM, inventory management, and your most used tools. When a customer contacts you, agents can instantly see their profile or stock levels and have informed interactions your customers will love.
      Explore net2phone Integrations

      Enjoy Seamless Communication From Storefront to Corporate HQ

      Forget communication delays and breakdowns. We’ll guide you through the powerful features and capabilities that will help you streamline and optimize communication across your entire retail operation.

      Get Started See Plans & Pricing
      User Friendly Enjoy intuitive, easy-to-use tools that make managing your retail communication effortless for everyone on your team.
      Work From Anywhere Seamlessly manage your retail operations from any location, ensuring you’re always connected and in control.
      Scale With Ease Easy scalability, tailored business rules, and remote work capabilities allow you to grow and adapt to changing demands.
      “I love being able to customize everything within our system at a click of a button. Having an auto attendant is absolutely amazing!! Over the past few years we have been able to quickly change modify how the system works best for our company as it grows and the needs change.”
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      Jessica H. Executive Assistant. Review collected by and hosted on G2.com.
      “The ease of implementation is key. All phones are pre-programmed, and boxes are labeled with the user's name and extension number. Phones arrive before porting date so we can ensure they are working and port date testing is thorough. Training materials are easily accessible and users/administrators can attend live training before or after installation. If I have needed support, response live and via email is very quick and technicians are very knowledgeable and thorough.”
      Read More

      Judi H.Small Business Owner. Review collected by and hosted on G2.com.
      “The service provided is very consistent and comprehensive. Plus, whenever I need customer support there's no wait and no problem!”
      Read More

      Ally TSmall business, Retail. Review collected by and hosted on G2.com.

      net2phone: Your Trusted Communication Solutions

      Comprehensive Support We’re your dedicated communications partner, ensuring your communication systems run seamlessly from setup to ongoing maintenance.
      Training Excellence We’re here for your team with comprehensive training and resources to help your retail organization get the most out of your communication system.
      User-Friendly Platforms Our user-friendly platforms seamlessly integrate with workflows, allowing your team to focus on optimizing sales and support.
      Reliability You Can Trust Our robust infrastructure ensures that net2phone systems operate with the highest level of reliability for your retail operations.

      Frequently Asked Questions

      How can net2phone retail business phone systems fix communication breakdowns between storefronts and the head office?

      Whether you choose UNITE or uContact (or both), our platforms connect all your communication channels within a single, easy-to-use platform. One platform ensures that there is a single point of reference for all your retail business interactions, making it easier to track and manage conversations.

      By integrating your communication system with your CRM, inventory management, and other productivity tools, you can update information in real-time, ensuring everyone has the right information when they need it.

      How can net2phone’s phone systems for retail enterprises help manage high call volumes?

      With UNITE, interactive voice response (IVR) automatically answers and routes calls based on rules like caller ID and request type. Unlimited queue capabilities ensure you can handle peak call volumes without restrictions.

      uContact helps you effectively manage high call volumes with intelligent call routing, directing calls to the best agent suited for the query using data and advanced algorithms. It also includes automated self-service options like IVR and chatbots, which can quickly get customers the answers they need without human intervention.

      How do you handle training and onboarding with net2phone systems?

      We are known for our superior support, and that includes onboarding, training and ongoing support throughout your journey with us. We will also provide comprehensive training and resources to help your staff maximize the system and its capabilities.

      Both UNITE and uContact are designed with user-friendliness in mind. The intuitive interfaces and streamlined workflows reduce the complexity of training, making it easier for your employees to get up to speed quickly.

      Training and onboarding are crucial factors in choosing the right communication system and provider. Uncover 33 essential questions to ask when choosing a new business communication system in this comprehensive guide.

      How are cloud solutions more cost-effective than on-premise solutions? 

      Unlike on-premise systems, cloud systems like net2phone Unite and net2phone uContact, have lower upfront expenses as there is no need for costly hardware or maintenance.

      Additionally, our systems scale with your needs, so you can add or remove features and capabilities without needing to invest in additional infrastructure.

      Our cloud solutions also offer a suite of advanced features that boost efficiency and customer satisfaction, delivering a strong return on investment.

      Can I use net2phone communication systems to communicate new promotions?

      With uContact you can leverage automated dialers in your campaigns to reach your audience quickly. Additionally, you can inform callers and website visitors about promotions through targeted messaging via IVR and chatbots as they interact with your business.

      How can I use uContact to enhance Customer Experience?

      To enhance customer experience with uContact, focus on leveraging features like our omnichannel support, which allows you to interact with customers through their preferred channels, and advanced analytics for tracking and understanding customer interactions.

      By integrating uContact with your CRM or using the native CRM, you can use the data to offer personalized service and offers real-time feedback. capabilities.

      For a detailed guide on optimizing CX at your organization, check out our comprehensive CX guide, which outlines strategies tailored to maximize impact and efficiency.

      Simplify Retail Communication for Every Customer, Storefront, and HQ

      Discover the most cost-effective and efficient way to streamline communication across your entire retail network.

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