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uContact
Omnichannel contact center platform for enterprises.
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      Customer service representative in headset gesturing at floating incoming call icons expressing enthusiasm while managing multiple calls

      Call Center Essentials Handle High Call Volume With Key Call Center Features

      Get the most essential call center features for sales and support teams–without the contact center price tag.

      Book Demo
      Add to Your Existing net2phone Plan Add essential call center features to boost your sales and support capabilities.
      Call Center Powers On A Small Budget Get advanced call center features without needing to upgrade to a new platform.
      Customize and Scale Your Call Center Customize to your requirements and scale easily as your business expands.

      Call Experience Deliver Outstanding Call Experiences

      Boost customer satisfaction with quick and efficient service. 

      CALL ROUTING

      Get Callers to The Right Agent, Fast 

      No more delays or missed connections—automatically direct incoming calls based on pre-defined rules.
      • Ring All: Simultaneously ring all available agents. 
      • Longest Idle: Direct to longest available agent.
      • Round Robin: Distribute calls evenly. 

      MUSIC ON HOLD

      Engage Callers While They Wait 

      Reduce frustrations and keep callers engaged with carefully selected music or information while on hold. 
      Call routing feature diagram showing flow from incoming call to three departments, alongside smiling customer service agent

      Supervisor License Tools to Coach Your Team To Excellence

      Improve supervisors' view of agent interactions.

      MONITOR AND WHISPER

      Discreetly Guide Agents During Live Calls 

      Monitor live calls and offer agents valuable suggestions and support without interrupting the conversation. 

      BARGE

      Join Live Calls for Real-Time Support

      Join calls to address complex issues or provide immediate assistance and resolve issues quickly. 
      Customer service trainer with headset at desk, with options to join call with Amy or listen to call with John, office supplies and laptop visible.

      Wallboards Stay Informed With Visual Real-Time Data

      Display performance data on your monitor or large display. 

      Get a snapshot of your teams activity: 

      • Available Agents: Agents signed in and ready. 
      • Busy Agents: Agents currently handling calls.
      • Calls Waiting: Calls waiting in queue.
      • Calls in Progress: Active calls. 
      • and more.
      Call center dashboard showing department queues and metrics, with person in professional attire viewing screen

      Operations Management Optimize Call Center Operations

      Stay flexible and ensure seamless operations, always. 

      FAILOVER

      Be Prepared For Any Situation

      Automatically route calls to voicemail, alternate queues, or other actions when agents are unavailable or unexpected issues arise.

      TIME BLOCKS

      Set Different Schedules For Different Queues  

      Set hours that align with customer needs, minimize wait times and optimize resource use to boost satisfaction and efficiency.
      Call routing configuration screen showing after-hours support settings with queue selection and voicemail routing options

      Call Center Essentials

      Bottom swoop

      Agent License

      $12.00 / user / month

      Call Experience Tools

      Agent Tools

      Operational Tools

      Contact Sales

      Supervisor License

      $12.00 / user / month

      Admin/ Supervisor View

      Monitor/Whisper/Barge

      Analytics tools

      Contact Sales

      Call Queue

      $5.00 / queue / month

      Ring All

      Longest Idle

      Round Robin

      Contact Sales

      Maximize Results With Key Call Center Features

      See how your sales and support teams can manage high call volumes, enhance customer satisfaction, and achieve outstanding results.

      Get Started Book Demo

      Frequently Asked Questions

      What's the difference between a call center and a contact center?

      A call center primarily handles inbound and outbound calls, while a contact center encompasses various communication channels like phone, email, chat, and social media. To delve deeper into the distinction between call and contact centers, check out this article.

      What are call queues?

      Call queues are virtual lines that hold incoming calls until an agent becomes available. To learn more about call queues and their benefits in optimizing customer service, visit our blog: What is Call Queue & How Can It Help Your Business?

      What are some ways to manage call queues?

      Effective call queue management involves setting rules, implementing routing options, and monitoring queue statistics. Explore the 12 best practices for call queue management.