Case Study Aston Health

Company Background

Aston Health is a renowned healthcare consulting organization operating 75 facilities across Florida. They provide healthcare facilities with high-level technology solutions, administrative back-office services, and consulting services to help fulfill critical business needs. They specifically work with nursing homes and assisted living facilities.

Telephony Challenges

Before working with net2phone, each of Aston Health’s different locations previously relied on a combination of various on-site phone systems and a mixture of cloud solutions.

• Fragmented setup posed significant challenges for Aston Health’s IT department, making it cumbersome to manage and maintain consistency across all locations.
• Different providers, types of phone systems for business, and back-end operations between locations made it difficult for Aston Health to gain adequate oversight into their facilities.
• Working with separate local providers led to high costs and fees for services. 

net2phone Solution

Our solution involved showing Aston Health how our Partner Account Management (PAM)  tool and various integrations could be game-changing and help Aston Health gain consistency across operations. With our communication solutions for healthcare, we were able to solve Aston Health’s challenges.

• Integration and Webhook Capabilities: Aston Health was impressed by net2phone’s advanced integration and webhook capabilities. We showcased how net2phone seamlessly integrates with their existing systems, providing a cohesive communication solution. By leveraging our technology, they can now streamline operations, enhance communication efficiency, and ensure better coordination across all their facilities.
• PAM Tool (Partner Account Manager): Our PAM tool was a game-changer for Aston. With all phone systems accessible under a single login, their IT department can effortlessly manage and monitor all 75 facilities from one centralized location. This ease of access has significantly reduced administrative overhead, enabling their IT team to focus on more strategic initiatives.
• Cost Savings: One of the decisive factors for Aston Health was the substantial cost savings net2phone offered. By switching to net2phone, they are saving close to $1 million per year. This impressive reduction in operational expenses allows them to allocate resources to other critical areas, driving further growth and improvement in their services.
• Exceptional Service and Account Management: net2phone’s commitment to providing top-notch service and accessible account management was another key reason Aston Healthcare chose us. They were confident in our ability to support their needs, promptly address any concerns, and ensure a smooth, uninterrupted communication experience.

Conclusion

With net2phone, Aston Health was able to consolidate its business communications needs with one provider for their multiple facilities, which were previously using different local providers. They were also able to gain more visibility and management over their locations with our advanced Partner Account Management portal. With our integration and webhook capabilities and commitment to providing exceptional service, we were able to help take Aston Health to another level.

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