D. Grant Construction Upgrades Revitalize The Customer Calling Experience With net2phone Canada

Client Case Study: D. Grant Construction

Location: London, ON
Industry: Construction
Client Base: Southwestern Ontario Businesses
Why net2phone Canada? Intuitive client portal, call queues, Canadian-based technical support.

Company

Grant Construction LTD. is a construction management organization providing premier craftsmanship services to businesses in Southwestern Ontario.

Goal

With simultaneously managing various vendors, projects, and deadlines, D. Grant Construction needed a flexible phone system that allowed for unlimited call capacity and would support the needs of their on-the-go business. 

Situation

Through deteriorating equipment and feature restraints, D. Grant Construction’s traditional analog system proved difficult to maintain. Following multiple technical glitches and expensive technician support, it was clear that an antiquated system would not keep up with the needs of the growing company. With a VoIP solution in mind, D. Grant Construction began researching business phone service providers that could fulfill two requirements: quality service, and cost certainty.

Solution

D. Grant Construction opted for a net2phone Canada solution after discovering the ease of use and flexibility of the net2phone Canada client portal, SONAR. The ability to control their own phone system enables them to quickly adapt their client communications to adhere to schedule changes and holiday hours. The pre-provisioned features such as call queues and ring groups ensure that callers never receive a busy signal, paving the way for better client and vendor relationships.

A quick call via 6-1-1 instantly connects D. Grant Construction with net2phone Canada’s Canadian-based technical support team. The technical support team not only works to help solve any challenges but also takes the time to train D. Grant Construction’s administrative staff on how to optimize their phone solution to best suit the unique needs of their organization. Since upgrading from an analog system, D. Grant Construction now has access to a myriad of advanced call control and operational features that help improve operational efficiencies at a lower cost

“The technical support is the best part about working with net2phone Canada. They solve challenges quickly and effectively, and also take the time to teach me how to use and apply new features in our client portal.”

Tammi Hodgins, Receptionist
D. Grant Construction