04. Happy agent

    NEED SUPPORT? WE’RE HERE TO HELP!

    Dial 6-1-1 (or 877-498-3772) from your net2phone Canada device to connect to our bilingual technical support team. Head over to Academy or explore the resources below. You might find the answer you’re looking for!

    Quick Support

    How to Set up your Poly Phone
    How to update your voicemail message
    How to Forward Calls to my other devices

    Frequently Asked Questions

    How do I add another user?

    Our Fulfillment department helps you grow your business with ease through fast turn-around times. If you need to add new users on your account, remove out of term users, or explore add-on features or products like call recordings, extra devices, and headsets, please contact our Fulfillment team. To reach Fulfillment by phone you can dial 877-498-3772, option “3” for Support and then “2” for Fulfillment.

    If you’re preparing for rapid growth, please contact your Customer Success Manager to engage in higher-level conversation on how your business needs are changing and how we can optimize your account for growth.

    How can my team receive training on the client portal?

    We would love to have your team join our webinar series, Discover net2phone Canada. Our weekly webinar outlines the net2phone Canada services that are available to you and equip you with the resources you need to optimize your phone solution to your unique business needs.

    To join one of our next sessions, register here.

    Which countries are included in the unlimited international calling?

     

    • Argentina
    • Australia
    • Austria
    • Belgium
    • Brazil
    • Chile
    • Colombia
    • Costa Rica
    • Cyprus
    • Denmark
    • Dominican Republic
    • France
    • Germany
    • Greece
    • Hong Kong
    • Hungary
    • Iceland
    • India (+ mobile)
    • Ireland
    • Israel
    • Italy
    • Japan
    • Mexico (+ mobile)
    • Netherlands
    • New Zealand
    • Norway
    • Panama
    • Peru
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Singapore
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • United Kingdom
    • US Virgin Islands
    • Venezuela

    I would like to offer your solution to my customers. Do you have a partner program?

    At net2phone Canada, we consider our partners to be part of our team and are committed to cultivating meaningful, long-term strategic partnerships. That’s why we built a national Channel team dedicated to helping you expand your business offering through understanding your unique business goals and helping you overcome challenges. Now, more than ever before, Canadian businesses are transforming and moving their services to the cloud. With net2phone Canada's cloud-based UCaaS solutions, you can bring reliable service, unparalleled support, as well as industry-leading features and integrations to your valued customers.

    Learn more about our Partner Program.

    Didn’t find what you’re looking for?

    Connect directly with the net2phone Canada Support Team.

    Call us Call us by dialling 6-1-1 (or 877-498-3772 option 3) on your net2phone Canada device
    Chat Get help right away through our live chat, in the bottom right of this page.
    Email Submit a support request by filling out the form below or emailing support@net2phone.ca.