SLA, returns, & privacy policy

net2phone Canada service level agreement

When you subscribe to net2phone Canada business telecommunication services, you receive our commitment to service quality and availability. Every Versature customer is covered under our SLA (Service Level Agreement), which guarantees specific high levels of service availability and network uptime, along with penalties to net2phone Canada if we ever fail to meet our SLA.

Read the SLA

View historical uptime

30-day unconditional money back guarantee

net2phone Canada stands behind the business telecommunications services that we provide. We want our customers to be completely satisfied with the service they are receiving from us. If you are unhappy with the net2phone Canada service or solution at any time within the first 30 days of your contract duration, simply return the hardware to our Ottawa-based headquarters and pay nothing

net2phone Canada privacy policy

net2phone Canada Corp. (“net2phone Canada”) is committed to protecting the personal information of its customers and their end users. This document sets out the terms on which net2phone Canada collects, stores and handles personal information and other data of customers who have entered into a Services Agreement with net2phone Canada (each a “Customer”) for the receipt of business communications services and related products or services of net2phone Canada (the “Services”).

1. Data collection. Customer is responsible for ensuring that any information that identifies a living individual (“Customer Personal Information”) is provided to net2phone Canada and its subcontractors in compliance with all applicable privacy laws. Customer represents and warrants that net2phone Canada’s and its subcontractors’ use of any Customer Personal Information to provide the Services will not breach any applicable privacy law, anti-spam law or other third party rights
2. Data ownership. As between net2phone Canada and Customer, Customer owns Customer Personal Information. For the avoidance of doubt, any non-personally identifying information and/or any non-Customer-identifying information (including aggregated data and statistics) derived from Customer Data and/or arising from use or provision of the Services will not constitute Customer Data and Versature will be free to use such information for any purpose.
3. Data handling. net2phone Canada will:
   1. not use Customer Personal Information other than as required to provide the Services (unless otherwise agreed with Customer);
   2. implement appropriate organizational and technical safeguards to minimize the risk of Customer Personal Information being lost, stolen or disclosed without authorization;
   3. not sell the Customer Personal Information or share it with third parties (excluding Versature’s subcontractors and agents who require such access in order to provide the Services) without Customer’s prior written approval;
   4. provide a means for Customer to update, correct or delete Customer Personal Information;
   5. refer any request received from an end user to have access to that user’s personal information to the Customer for further action;
   6. provide reasonable assistance to Customer in relation to any requests or instructions issued by any privacy or data protection authority and any other governmental or regulatory authority applicable to the Customer or Customer Personal Information;
   7. provide reasonable assistance to the Customer in responding to and addressing any complaint relating to the Handling of Customer Personal Information in the course of net2phone Canada’s performance of the Services and
   8. notify Customer if net2phone Canada becomes aware of any breach of security which results in unauthorized access to, disclosure or loss of Customer Personal Information.
4. Contact information. Any questions or concerns about net2phone Canada’s privacy practices should be directed to the net2phone Canada privacy office at: privacy@net2phone.ca or by telephone to net2phone Canada at: 877-498-3772.

Indirect End User Phone Contact Information (Personal Identifiable Information)

net2phone Canada acts as a data processor with regard to indirect end-user personal identifiable information.

Specifically, only when enabled via system permission on SONAR Mobile Android and SONAR Mobile iOS, net2phone Canada shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through net2phone Canada’ API. net2phone Canada does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; net2phone Canada stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and net2phone Canada does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

SONAR Mobile Android and iOS also uses Gravatar, only when enabled via Settings, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings, and his/her app experience is not hindered or interrupted.

Image Collection Explained

The app collects the user's images only if it is expressly allowed by clicking "allow" in the disclosure dialogue when the app attempts to access the user's phone gallery or camera. The user's choice will affect the overall app usage since it will affect their ability to share images and videos from outside of the app.

We collect the following image information from inside chats: the image size, the file path, and the image extension. We do not collect any other images outside of the app's chat history. We do not send or share this information. We do securely store a base64 representation of the image with our API in order to maintain a history of the user's chat conversation in the app itself.

Commitment to accessibility

net2phone Canada is committed to providing a respectful, accessible and inclusive environment for all persons with disabilities in a respectful way. We are committed to providing this environment in a timely manner which considers the person’s disability and embodies the principles of equal opportunity.

net2phone Canada is committed to becoming a barrier free environment and meeting the requirements of all existing legislation and its own policies and goals related to identifying, removing and preventing barriers to people with disabilities that might interfere with their ability to interact with net2phone Canada. net2phone Canada ensures that all people in our community are aware of their rights and responsibilities to foster an accessible and inclusive environment with and for persons with disabilities.

net2phone Canada is committed to and will strive to ensure that the Accessibility for Ontarians with Disabilities Act (AODA), 2005, its regulations, standards and all other relevant legislation concerning accessibility are strictly observed in a timely fashion.

Read our Accessibility Policy

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