Dunk & Associates Health Tech Company Empowers Their Remote Workforce with net2phone Canada

Client Case Study: Dunk & Associates

Location: Bobcaygeon, ON
Industry: Occupational Health & Safety
Client Base: Canadian Employers
Why net2phone Canada? Call quality, cost, plug & play phones, flexibility

Company

Dunk & Associates provides health and safety services to over 3600 Canadian employers through Systems 24-7, a technology-based platform that offers tools and assistance in health and safety, human resource, and wellness.

Goal

With one main office and multiple virtual workers, Dunk & Associates needed a VoIP solution that could operate well in their infrastructure, could deliver high quality conferencing, and an easy to use management platform that could enable administrators to view the system analytics and usage statistics.

Situation

Dunk & Associates was experiencing a growing number of frustrations with their VoIP provider who sold them on reliable quality, conferencing features, and fail-safe routing plans. Soon after implementation, Dunk & Associates began experiencing dropped calls, service disruptions, and poor call quality among a long list of other challenges. After 2 months of paying top dollar for faulty service and trying to connect to an unreachable tech support team, Dunk & Associates decided it was time to search for a new VoIP provider.

Solution

Following a seamless onboarding process and receiving their state of the art Polycom phones in record time from net2phone Canada, the Dunk & Associates team was ready to go live. The plug and play functionality of the hardware coupled with the ease of use of SONAR phone system platform enabled Dunk & Associates to stay connected to their clients without experiencing any downtime during the transition to net2phone Canada.

With a net2phone Canada VoIP solution, Dunk & Associates has enjoyed quick responsiveness, all-inclusive features, and higher functionality at a lower cost than what their former provider had offered. Huddle, net2phone's video conference platform enables the Dunk & Associates remote team to collaborate and connect with ease and hold virtual meetings, while SONAR provides easy management of valuable call data and insight into team performance.

Dunk & Associates no longer experiences the headache of inconsistent quality and when they do have a question, net2phone Canada’s dedicated Tech Support is just a 3-digit dial away.

"When searching for a new VoIP system, it seemed as though every provider was giving the same pitch. net2phone Canada was the first to actually show us the value of its service and work with us to create a unique solution that would best fit the needs of our business."

Brian Dunk, Director of Technology
Dunk & Associates