EMC Power Canada Ltd. Rapidly Growing Engineering Company Scales Communications

Client Case Study: EMC Power Canada Ltd.

Location: Ontario
Industry: Manufacturing
Client Base: Transmission and generation power sector organizations
Why net2phone Canada? Quick delivery, seamless onboarding process, friendly and helpful customer support, ease and simplicity.

Company

EMC Power Canada Limited is an engineering procurement and construction company specializing in the nuclear division. EMC offers specialized construction management and multi-discipline trade services including electrical, mechanical, and civil work for transmission and generation power sector clients.

Goal

While growing their operations in multiple locations across Ontario, EMC needed a comprehensive solution to deploy a standardized phone system that could connect their multiple office locations.

Situation

EMC has experienced rapid growth, doubling the size of their operations within a year. Having already experienced many challenges with their previous phone service provider, they knew that their on-premise PBX system wouldn’t be able to scale at the rate that EMC was growing. Not only did they need a unified communications solution that would enable them to connect three locations across Ontario, but with their rapid growth rate, they needed a flexible service that could deliver and deploy additional phones as quickly as new employees were starting.

Solution

EMC thoroughly researched top VoIP providers servicing Canadian businesses and read several online referrals boasting about how net2phone Canada’s plug and play ready phones have enabled multiple businesses to scale their operations quickly and with ease. After receiving an online tour of the net2phone Canada solution, EMC realized the value of optimizing their communications and decided to make the leap to net2phone Canada.

When EMC welcomes a new employee, they simply call their dedicated Onboarding Specialist to configure new phones and have them delivered right to their employee’s desk within days. New team members enjoy the quick setup and personalized instructions, which enable them to jumpstart their communications. net2phone Canada has helped EMC streamline their communications by providing a single number for customers to call into and reach an EMC representative at any of their locations.

"What I enjoy most about working with net2phone Canada is how intuitive and effortless their solution is to deploy! The ability to simply dial 3 digits, be immediately connected with a live net2phone Canada agent within Canada, and quickly receive our new phones has allowed EMC to scale with great ease."

Adam McQuiggin, IT Specialist
EMC Power Canada Limited