EyeCarePro 99.9% Phone System Uptime Provides Digital Marketing Company Reliable Support For Over a Decade

Client Case Study: eQube Technology

Locations: International
Industry: Digital Marketing
Client Base: Optometrists, Eye Care Experts
Why net2phone Canada? Easy to use and reliable with a remote workforce.

Company

EyeCarePro is a leader in patient acquisition strategies for eye care and optometry professionals. The global team is made up of web development, sales, marketing, SEO, and customer support experts.

Goal

To implement a phone system that could grow with the business and allow employees be free from a single physical location.

Situation

In 2005, EyeCarePro was a newcomer to the optometry patient acquisition space. The eyecare industry proved to be a great opportunity and the company began growing quickly. As they grew, one of the challenges for EyeCarePro was that their employees were distributed nationally and internationally. Traditional phone systems meant that employees were tied to physical phone lines and had little flexibility. Adding lines, moving, and general phone system management was a cumbersome and potential roadblock for a business like EyeCarePro that needs to be agile.

Solution

EyeCarePro began exploring ways to get away from traditional phone systems and find something that better fit their needs. An IT consultant recommended using VoIP technology and net2phone Canada in particular.

Since VoIP was an emerging technology, net2phone Canada worked closely with EyeCarePro to assist in building their business in a way that allowed maximum flexibility for their distributed team.

Excited by the new system, EyeCarePro rolled out net2phone Canada phones to their employees worldwide. net2phone Canada gave employees the freedom of working from any location with an internet connection. Ever since the initial rollout, net2phone Canada’s phone service has been flexible enough to grow as quickly as EyeCarePro does.

Due to the nature of net2phone Canada’s cloud-based SaaS approach, new features mean that the phone solution is never outdated – it always feels new and is up to date with the latest technology. Over a decade later, EyeCarePro continues to work without a central office thanks to net2phone Canada’s VoIP phone solution.

“In the 10 years I have been using net2phone Canada, it has been virtually 100% up-time. Any questions or inquiries are met with speedy and professional assistance.”

Sue Quinn, Support Manager EyeCarePro