FirePower Capital Investment Banking & Private Equity Firm Fosters Collaborative Approach to Client Services

Client Case Study: FirePower Capital

Locations: Toronto, ON
Industry: Investment Banking
Client Base: Entrepreneurs, Mergers & Acquisitions
Why net2phone Canada? Easy to scale, CRM Integrations, Call Recordings

Company

FirePower Capital advises and invests in Canada’s entrepreneurs, helping them complete mission-critical transactions, such as acquiring a competitor, selling to a strategic buyer, or financing their growth with their own or their partners’ capital.

Goal

Implement a more scalable telecommunications solutions while streamlining internal processes and enabling a more collaborative team environment.

Situation

In 2014, FirePower Capital began re-evaluating their business phone services. The current system was proving to be too rigid to adapt to changing business needs and couldn’t keep up with the rising demands of the growing company. FirePower needed a way to streamline internal processes to make sure everyone from frontline sales staff to executive level management could be involved in each step of the client services process.

Solution

What initially sold FirePower Capital on the net2phone Canada cloud-based business phone solution was the scalability and flexibility of the services. New users are added quickly and easily after contacting the net2phone Canada Technical Support team. Phones arrive on location pre-configured, plug-and-play ready in a matter days allowing new team members to quickly dive into client management activities. Low upfront costs and a personalized, customer-success focus made switching to net2phone Canada business VoIP services easy.

FirePower Capital has been able to utilize a custom CRM integration coupled with call recording functionality to build stronger relations with Canadian entrepreneurial clients. Call recordings, accessible from sales team members right up to partner level executives, provide detailed insights into client interactions at a click of the mouse. From training to performance measurement to quality assurance, call recordings have helped ensure the best customer service continues to be delivered by the team and supports a collaborative approach to client relations.

"net2phone Canada has enabled a more collaborative team environment through shared access to call recordings across all levels of the firm, allowing us to deliver the best service for our Canadian entrepreneurial clients."

Ilan Jacobson, Founding Partner & CEO
FirePower Capital