Naidu Legal Law firm Provides Clients With 24/7 Accessibility Through Mobile VoIP Solution

Company

Naidu Legal is a Saskatchewan-based boutique law firm. Founded in 2019, Naidu Legal offers a fresh and sincere approach to family law, helping clients overcome stressful and emotionally charged disputes. Naidu Legal also provides services in the areas of real estate, wills and estates, and immigration.

Goal

Naidu Legal needed a cloud-based and feature-filled phone solution that would support its 24/7 accessibility requirements.

Situation

For organizations in the legal industry, client interactions are not confined to the regular 8 hour work day. The act of successfully managing client cases requires a lot of communications, preferably through a reliable business phone solution. Having limited mobility with their traditional PBX system was becoming increasingly problematic. Without having even the most common features like call forwarding, Naidu Legal’s phone system was not only hindering their client calling experience, but was disrupting every day office efficiencies. Naidu Legal needed a phone solution that would support its other cloud-based softwares and complement their modern and customer-centric approach to legal services.

Solution and Results

Naidu Legal enlisted the expertise of their IT provider who advocated on behalf of net2phone Canada for its expansive features and success in supporting small businesses. In upgrading from a legacy system, Naidu Legal suddenly had access to advanced telephony features; from integrations with leading business platforms to innovative call analytics functionality and dashboards. net2phone Canada worked alongside the team at Naidu Legal and their IT provider to configure an intuitive solution that would suit their specific business needs.

The strategic implementation of net2phone Canada cloud-based solution increased the firm’s flexibility, enabling the team at Naidu Legal to remain connected and available to clients whether they were in the office, in court, or at home. All team members received comprehensive training on how to access and optimize their features so they can work remotely under a unified system while providing clients with a professional and interactive calling experience. The efficiencies created by net2phone Canada software allow work to be completed in the most time effective way – critical for a firm that is sharply focused on their client’s success.

Location

Saskatoon, Saskatchewan

Industry

Legal

Client Base

Saskatchewan families, immigrants, and real estate professionals

Why net2phone Canada?

Mobile app, ease of use, intuitive client portal, inclusive features

“In the world of law, communication is key. What’s even better is leveraging the latest technology through net2phone Canada to communicate with clients more efficiently. Our firm recently implemented a quality cloud-based business phone solution, and we couldn’t be more impressed.”

Ashala Naidu, Founder
Naidu Legal