Resuscitation Canada Resuscitation Canada Shifts Focus with net2phone

Company

Resuscitation Canada provides ACLS and PALS training and certification courses for healthcare professionals with the benefit of smaller class sizes and more convenient course times and locations. Courses offered by Resuscitation Canada help aid in life-saving medical efforts across Canada.

Goal

Provide a consistent, user-friendly phone experience with a reliable and scalable business phone service deployed across multiple training facilities.

Situation

Resuscitation Canada headquarters and multiple Alberta training facilities were operating on a phone service provided by a regional telecommunications operator. The system was proving to be extremely unreliable, often going down completely and with no warning or acknowledgment from the provider. Network downtime coupled with an unreachable customer support team and unpredictable repair times left Resuscitation Canada with a big problem on their hands as they strived to offer best in class medical training and certification courses to healthcare professionals from across Canada.

Solution & Results

net2phone Canada is not only able to service the agency’s multiple Alberta locations under a unified cloud solution, meaning the facilities are reachable under a single Auto Attendant and can use features such as Call Transfer and three-digit extension dialing between locations, but provides peace of mind to training and certification operators. Phones no longer crash regularly and in the event of any issues or concerns, Canadian-based technical support is only a three-digit dial away from any net2phone Canada device (6-1-1).

The innate disaster recovery model of the net2phone Canada business phone solution, the net2phone Canada TRUST initiative which provides live and historical system status updates, and easy manageability of the service via the online client portal were dramatic improvements from the previous phone system. The net2phone Canada solution leaves Resuscitation Canada focused on its training services and has allowed the agency to scale operations with ease.

"net2phone Canada has allowed us to focus on our core mandate – provide lifesaving training to healthcare professionals from all over Canada. We no longer worry about the state of our phone service. As we continue to expand our services to more facilities across Canada you can be sure that wherever we go, net2phone Canada will go."

Claudia Gonzalez, Program Administrator
Resuscitation Canada