From scheduling appointments to providing your patients with tele-appointments, and everything in between. Secure, reliable phone communications that keep you connected to your patients—anywhere, anytime.
Rectify your complicated call routing. Call queues, parking slots, and hunt groups to easily sort your callers and alleviate the strain on reception. Leverage our virtual attendant console to drag and drop a live caller onto a colleague’s name to seamlessly transfer calls to internal users, while dismissing the need to memorize extensions.
Built in analytics for call queues are accessible in our all-in-one integrated platform (SONAR). Allowing medical offices to assess their call volume, average hold time, or number of abandoned calls to make decisions on staffing to ensure your patients get a high quality experience.
Automated Attendants answer and route calls efficiently, putting patients in touch with their intended recipient, an additional message, a call queue, or a voicemail box. Automatic time-of-day rules allow you to implement different call routing when your practice is open versus closed or on the weekends/holidays. This ensures your patients are up to date. Implementation of these tools free your office admin’s time to focus on more decisions that impact the business.
Your hosted solution allows you to use and customize your phone system from any web browser, whether in the office or at home. Perfect for changing your auto attendant on those extra snowy weather days when no one can make it in, or if staff are required to quarantine due to COVID regulations, and need to ensure that your phones are getting answered.
Everyone has a different level of understanding with regard to technology. Our 100% Canadian-based phone support team is happy to help all of our clients., With an average answer speed of under 60 seconds, a change can be made without someone spending the whole day doing so.
Your business phone solution is hosted, meaning the only thing on your premises are the phones themselves, eliminating major capital expenditures. This gives us the ability to easily troubleshoot issues or link multiple clinics together, allowing for solutions such as pooling receptionists across multiple locations into a single call queue.
