SONAR gives you pre-recorded menus that help your callers find the right person, every time, automatically.
Give your callers a great first impression! The introductory greeting is an audio clip that plays before the auto-attendant prompts. Create multiple introductory greetings for one Auto Attendant for business hours, after hours, and holidays.
This lets the caller know which options are available to them. This is the recorded segment that we’ve all experienced, “If you know the person you’d like to reach, dial their extension now, otherwise for Sales press 1, for Support press 2...”.
Within the SONAR client portal you can configure which dial pad input directs the caller. There are a number of different paths that can be taken including to specific users, to a call queue, to a user directory, a recorded message for mailing address or fax numbers, or an external number for after hours.
Speech to text or Speech Keywords is a new feature that allows a caller to say what they want when they reach an Auto Attendant instead of pressing keys to make a selection. Making client interactions with your auto attendants friendlier and more intuitive. Increasing your level of customer service, and giving your organization; no matter the size, the big organization feeling.
Get more info on how net2phone Canada can impact your business and see examples on how our solution fits in to your industry, or use case.
See Use Cases
