Easily create custom rules in SONAR to send every caller to the right team, or automatically call them back.
The same type of rules for call queues don’t work for every department or group. That’s why we offer different call queue types to suit your needs. Our three most common are:
Round-robin – Routes callers to the available agent that has been idle the longest.
Ring All – Routes callers to all available agents at the same time.
Linear Hunt – Routes callers to the available agents in a predefined order.
The call queue callback is a feature designed to enhance the experience for your clients calling into your call queues. If a caller dials into a call queue and no agents are available to answer, your callers can request a callback. Available for clients on the Call Centre plan.
