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uContact
Omnichannel contact center platform for enterprises.
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      Cloud call center solutions

      uContact Voice Interactions High-quality, automated call center solutions

      Say goodbye to endless call transfers and hello to automatic, intelligent call routing with uContact. Work smarter, not harder.

      Get Started Request Demo

      Seamless Voice Interactions, Every Time

      Looking for a more efficient way to dial contacts on a list? Or a more effective way to handle the demands of inbound and outbound calls? uContact is here to help! Reduce wait times and improve call routing for happier and more loyal customers.

      Easy Voice Management Build your virtual call center and easily manage all your inbound, outbound, and blended voice campaigns from a single screen.
      Dial Less, Deliver More Manual dialing is a thing of the past. Built-in auto-dialers, let's agents put down the phonebook and focus on delivering great experiences.
      Intelligently Route Calls Optimize call routing and ensure your customers reach the right department or agent every time. Turn missed calls into satisfied customers.

      Let auto dialers do the work for you

      Take your call center game to the next level with uContact’s five native autodialers! Spend less time dialing numbers or dealing with busy signals. Let the magic of autodialers do the heavy lifting for you, so you can focus on what matters – connecting with your customers!

      Predictive Dialer

      Spending too much time waiting for the call to connect and not enough time talking with customers?

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      Power Dialer
      Preview Dialer
      Progressive Dialer
      Reverse Progressive Dialer

      Predictive Dialer

      With intelligent algorithms that predict agent availability, this dialer will call numbers in advance and connect them to the right agent as soon as the client answers. Streamline your operations, improve customer experience, and save valuable time. 

      Power Dialer

      Ensure that your team can handle the volume of calls coming in thanks the unique overdial parameter. Set the right limit on the number of calls made per agent and strike the perfect balance between efficiency and agent well-being.

      Preview dialer

      Automatically dial a number from a contact list as soon as the first agent becomes available. Ensure better outcomes and happier customers by making sure they don’t answer calls without an agent ready to pick them up. 

      Progressive dialer

      This genius dialer knows just who to connect with who, routing calls to the agent assigned to each client on your list. No more time-wasting or dropped calls – just seamless, personalized customer service. 

      Reverse Progressive Dialer

      The dialer calls the client first and then connects them with the agent they were assigned to – saving time. Not only does this eliminate long hold times, but it also streamlines your overall call center operations and boosts agent productivity. 

      Interactive Voice Response Simplify Inbound Call Management

      Shorten call handling times, free up your agents, and increase productivity levels with uContact’s Interactive Voice Response (IVR) system. Our powerful solution lets computers handle your calls and gather information through voice commands and key inputs, so agents can take a breather and get back to closing deals. 

      Updating your IVR workflow has never been easier, thanks to uContact’s intuitive and drag-and-drop designer.
      Connect your IVR to your CRM software and effortlessly access, connect and collect customer information.
      Add Virtual Hold capability to your IVR and allow your clients to get called back if the queue is too long. 
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      Connect with the power of Voice

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      Discover uContact Contact Center

      Omnichannel Manage all of your digital channels from a single tab.
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      Analytics & Reports Gain critical insights for smarter business decisions.
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      Automation Create automated workflows and simplify tasks.
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      Agent Management Tools to maximize agent potential and performance.
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